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More specifically, they switched to a different email app, such as Airmail. Other users resorted to a different solution to work they way around this issue.
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Use either shift key to boot into Safe Mode. You can release the Shift key when the login window appears on the screen. You need to press the key while your Mac is starting up. To enter Safe Mode on an Intel-powered Mac, restart your computer and then hold the Shift key.
The tool runs a quick checkup of your disk, deleting unnecessary system caches and files. There’s another major advantage to using Safe Mode. If this problem is caused by other programs that load when you boot up your Mac, it should be gone in Safe Mode. Use this method as well, and check if Apple Mail is catching up. Other users said they deleted all of their MailData items for Exchange and moved their messages in OWA or Outlook. If the issue persists, navigate to ~/Library/Mail and delete the Exchange folders (that should be the V7 or V8 folder). Deleting and setting up your Exchange account helps you refresh your connection to the servers. Microsoft regularly pushes behind-the-scenes Exchange updates and patches which can disrupt the sync process. Keep in mind that the email sync process does not just depend on your iOS or macOS devices, it also depends on the Exchange server itself.
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Additionally, do clean up your mail box and archive older mails locally.
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If this is only a bug in the iOS or macOS update package, restarting all of your devices could fix the problem. Turn off all of your iOS and iPad devices and check if your Exchange account works as intended on your Mac. Oftentimes, incoming Exchange emails appear correctly on iOS devices. Restart your Mac and check if the sync issue persists.Ĭheck if the sync glitch affects your Exchange account on iOS devices as well. If you use other Microsoft apps on your Mac, check for updates and ensure they’re up to date as well. What to Do if Apple Mail Won’t Sync With Exchange Update Mail App and Switch Off iOS Devices